The contact centre of the future has it’s latest core update out, I have laid off-putting up a post about it as I wanted to test it in my lab first. Highlighting the majors I feel are below, and since the latest, it certainly has improved performance, and the forward motion into the Teams way

I have been lucky working in the UC space for some time, it’s an ever-changing role, background, foreground and any other ground you can think of. One major interest has always been the contact centre portion of the market, it’s always been required but always been niche. I have worked with a good few CC