The contact centre of the future has it’s latest core update out, I have laid off-putting up a post about it as I wanted to test it in my lab first. Highlighting the majors I feel are below, and since the latest, it certainly has improved performance, and the forward motion into the Teams way

I have always found federation calling and technical understanding above the rest in what I do, it’s been here for such a long time but is really never used to its full potential when it comes to making calls, or any form of real-time communication for that matter. Going back when bandwidth was expensive I

I have been lucky working in the UC space for some time, it’s an ever-changing role, background, foreground and any other ground you can think of. One major interest has always been the contact centre portion of the market, it’s always been required but always been niche. I have worked with a good few CC